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When to Call 911

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Non-Emergency: 509.527.1960

One-page Guide for When to Call 911

When to Call 911

Recognize an Emergency when You See One

  • Someone who has fallen and is unable to get up
  • Chest pain lasting two minutes or more
  • Uncontrolled bleeding or fracture
  • Difficulty breathing
  • Seizure
  • A traffic accident
  • Debris along the roadway ... skid marks ... or other clues an accident has occurred
  • Suspicious activity that is happening NOW
  • Anything that causes a person or property to be in immediate danger

Call 9-1-1 and Be Prepared to Tell

  • Where it has happened
  • What has happened
  • The telephone number of where you are calling from

Stay on the line until the dispatcher hangs up. If you are at home, turn on your outside lights to help responders find your home. Also make sure your house numbers are at least 4 inches tall and visible from the street. Have someone direct responders to the patient. Several vehicles may arrive, depending on what the emergency is and where you live.

If the 911 Dispatcher gives emergency medical instructions, stay calm, listen carefully, and follow instructions.

DO NOT Call 911 If

  • Your power is out
  • A dog is running loose or barking
  • To ask for a telephone number
  • To report a non-emergency
  • To report a theft or burglary that is not in progress
  • To report a loud party
  • To ask for weather, road, or pass reports