Effective Jan. 1, 2025, the City Council passed Ordinance 2024-39, charging customers who pay by credit/debit card a 1.5% convenience fee.

In 2025, the City changed our billing cycles, moving from billing four times a month to once a month. All meters are read on the same date and customers are billed at the same time.

View this year's billing schedule.

Billing Programs 

The City offers two billing programs to our customers — Autopay and Budget Billing. For more information or to enroll in Autopay, Budget Billing, or electronic bills, please contact Customer Service at ar@wallawallawa.gov or 509-527-4423.

Autopay 

Once you enroll in Autopay, the City will automatically deduct your monthly Utility Bill from the bank account using the bank information you provided. 

Enroll in, change, or cancel an Autopay account.

Budget Billing (average payment plan)

This program takes 12 months of history and averages your bill to allow equal monthly payments. At the end of the year, the account is trued up, and any additional amount due will be collected in January, and a new average for the next year will be calculated. If there is a credit on the account at the end of the year, it will be applied to the next year's budget billing; if the credit is greater than $300, a refund check may be issued. Customers must be enrolled in Auto-pay to participate in Budget Billing. 

Online Portal Account Verification

The City's online portal was updated on Dec. 20, 2024. It is supported by Google Chrome, Microsoft Edge, and Safari. You cannot use Mozilla Firefox to complete an online payment. Customers must verify their account by following the Verify My Account instructions linked below.

View Verify My Account Instructions - English - (PDF 119KB)

View Verify My Account Instructions - español - (PDF 122KB)

2026 Billing Schedule

All bills are due by the 6th of the following month.

These dates are subject to change due to business needs or weather.

Reconnection of Services

If you are a residential customer and your services have been disconnected due to delinquency, you may request to have services reconnected if the National Weather Service (NWS) has issued or has announced that it intends to issue a heat-related alert (ex: an excessive heat warning, a heat advisory, an excessive heat watch, or a similar alert) for the area in which the residential user's address is located.

To request reconnection, please call 509.527.4423 Monday- Friday 8 am-5 pm.

Si usted es un cliente residencial y sus servicios han sido desconectados debido a la delincuencia, puede solicitar que se vuelvan a conectar los servicios si el Servicio Nacional de Meteorologia ha emitido o ha anunciado que tiene la intención de emitir una alerta relacionada con el calor (por ejemplo, una advertencia de calor excesivo, un aviso de calor, una alerta de calor excesivo o una alerta similar) para el área en la que se encuentra la dirección del usuario residencial.

Para solicitar la reconexión, llame al 509.527.4423, lunes a viernes, de 8 a.m. a 5 p.m.

Autopay Information

Use the form below to enroll in Autopay, update your Autopay information, or cancel Autopay. 

We must receive this request 5 business days before the due date on the utility billing statement to ensure the requested change takes effect for the current billing cycle.

Autopay withdrawals will not happen on the same day each month. The withdrawal from your account will occur on the due date listed on each individual billing statement.

Routing and account numbers are needed to set up autopay. These numbers can be found using online banking sites, on a savings withdrawal slip, or at the bottom of a check for the account.

Autopay Registration Form

Este formulario está disponible en español. Haga clic en la bandera y seleccione "Spanish."