Effective January 1, the City Council passed Ordinance 2024-39, charging customers who pay by credit/debit card a 1.5% convenience fee.

In 2025, the City changed our billing cycles.  We moved from billing four times a month to once a month.  All customers will be billed at the same time.

How does this impact you?

1. In December 2024, you received a bill for your November base rates and consumption.
2. In January 2025, you received a prorated bill for your December base rates and consumption through 12/31/2024.
3. In February 2025, you will receive a bill for your January base rates and consumption.
4. In 2025, all meters will be read on the same date.

The city offers two billing programs to our customers.  The first is auto-pay.  Once you enroll the city will automatically deduct your monthly Utility Bill from the bank account using the bank information you provided. 

The second program we offer residential customers is a budget billing program (average payment plan).  Customers must be enrolled in auto-pay to participate in this program. This program takes 12 months of history and averages your bill to allow equal monthly payments.  At the end of the year, the account is trued up, and any additional amount due will be collected in January, and a new average for the next year will be calculated.  If there is a credit on the account at the end of the year, it will be applied to the next year's budget billing; if the credit is greater than $300, a refund check may be issued. 

For more information or to enroll in Budget Billing, Autopay, or electronic bills, please contact customer service at ar@wallawallawa.gov or 509-527-4423.

The City's online portal was updated on December 20, 2024.  It is supported by Google Chrome, Microsoft Edge, and Safari. You cannot use Mozilla Firefox to complete an online payment. Customers will need to verify their account please use the Verify My Account instructions listed below.

Verify My Account Instructions- English

Verify My Account Instructions- Spanish

2025 Billing Schedule

All Bills are due by the 6th of the following month

These dates are subject to change due to business needs or weather*.

 *If you are a residential customer and your services have been disconnected due to delinquency, you may request to have services reconnected if the National Weather Service (NWS) has issued or has announced that it intends to issue a heat-related alert (ex: an excessive heat warning, a heat advisory, an excessive heat watch, or a similar alert) for the area in which the residential user's address is located.

To request reconnection, please call 509-527- 4423 Monday- Friday 8 am-5 pm.

*Si usted es un cliente residencial y sus servicios han sido desconectados debido a la delincuencia, puede solicitar que se vuelvan a conectar los servicios si el Servicio Nacional de Meteorologia ha emitido o ha anunciado que tiene la intención de emitir una alerta relacionada con el calor (por ejemplo, una advertencia de calor excesivo, un aviso de calor, una alerta de calor excesivo o una alerta similar) para el área en la que se encuentra la dirección del usuario residencial.

Para solicitar la reconexión, llame al 509-527-4423 Lunes-Viernes 8 am a 5 pm.