Finance Department

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The Finance Department's daily mission is to provide accountability for all public funds, assets, policies and systems, maintaining financial stability and public trust through sound financial management, while delivering quality customer service to our citizens and fellow employees. Responsibilities include:

Accounting and Reporting

Financial Reporting - Annual Comprehensive Financial Report
Audit Administration
Treasury Management
Payroll/ Position Budgeting
Project Accounting
Accounts Payable/Receivable

Utility Billing

Utility Billing Module
Payment Management
Account Management

Contact Utility Billing

The City's online portal was updated on December 20, 2024. It is supported by Google Chrome, Microsoft Edge, and Safari. You cannot use Mozilla Firefox to complete an online payment.

Pay Your Bill

There are several convenient ways for you to pay your bill.

IVR - Credit Card Payment Line- telephone line to pay Utility and General AR by phone.
- Utility Billing - 509.540.3337
- General Billing - 509.540.3336
Auto Pay: Download the Auto Pay Enrollment Form
Pay in person at City Hall, 15 N. 3rd Ave. at 8:30 a.m.-4:30 p.m., Mon-Fri.
Pay via drop box on North 3rd Avenue between The Marcus Whitman Hotel and the U.S. Army Corps of Engineers building.
Mail to Finance, 15 N. 3rd Ave., Walla Walla, WA 99362
Make a payment online

Permit Lookup

Customers previously were able to check on building permits after logging into their utility portal. However, due to a recent software conversion, the permit lookup link is no longer available. If you need permit information, please contact the Development Services Department at 509.524.4710 or permits@wallawallawa.gov.

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Contact Us

Finance/Customer Service
City Hall
15 N. 3rd Ave.
Walla Walla, WA 99362

509-527-4423

Email Finance

Phone Hours
Monday - Friday
8:00 a.m. to 5:00 p.m.

Window Hours
Monday - Friday
8:30 a.m. to 4:30 p.m.

Ambulance Billing
System Designs @ 800.238.9398 or Ambulance Department @
509.524.4606

Utility Billing contact form

FAQ Box

I don’t have the money to pay, but I really need water. What happens if I just turn the water meter back on myself?

A $50 fine will be added to your account and the water meter will be locked. It is illegal to turn a water meter back on when it was shut off for nonpayment.
If my utility service is stopped, how and when can I get it started again?

Once utility services have been disconnected, past due charges and related collection fees must be paid in full to start services again. If you’ve made payment during business hours and service has not resumed within 3 hours of payment, please call 509.527.4423 to determine when your service will be restarted.
If I put my payment in the drop box Tuesday night or if I pay Wednesday morning will my services be disconnected?

If the field crew is dispatched to the service location before the utility billing department processes the payment on shut-off day, then the utility service may be stopped and a fee incurred.
Will my utility services be turned off if I don’t pay the same day I receive the final notice?

If the field crew is dispatched to the service location before the utility billing department processes the payment on shut-off day, then the utility service may be stopped and a fee incurred.
How do I set up a new utility account?

For new homeowners, the title company should send paperwork to automatically transfer ownership information for the water/sanitation into the name of the new owner. However, this should always be verified within a few days of signing closing papers. Please contact Customer Service at 509.527.4423 to ensure transfer details have been received.

For new renters, the property owner must sign an Owner/Tenant agreement each time a new renter takes occupancy in order to have the water/sanitation utility bill to be in the renter’s name.
I saw the delinquent notice message on my bill, but I don’t have money right now. What are my options?

Several payment options are available, including VISA and Mastercard. The back of your bill also lists local organizations who may be able to offer financial assistance.

More FAQs

City of Walla Walla